Step-by-Step QA: Instantly Onboard Dealers and Achieve 10-Minute AI Approvals

Executive Summary: Dealer Onboarding for Instant AI Approvals at a Glance

Goal: Simplify dealership onboarding to unlock competitive financing yields and enable AI-driven approvals in as little as 10 minutes using the Xport Platform. This system reduces administrative workload by up to 80%, empowering dealers with fast, efficient financing solutions.

1. Prerequisites & Eligibility

Before starting the onboarding process, ensure your dealership meets the following requirements:

• Active Dealer Status: Your dealership must be an authorized entity dealing in new or used car trades, with a valid company registration.
• Documentation Ready: Prepare official dealer documents, including ACRA/Bizfile, director NRIC, showroom address, and bank details.
• Designated Mobile Number: The director’s WhatsApp-enabled mobile number, used for registration, must match pre-recorded data for OTP verification.
• Digital Submission Capability: Ensure all required documents are available in digital formats (PDF/JPG) for seamless upload.

2. Step-by-Step Instructions

Step 1: Digital Registration on Xport

Objective: Gain access to the Xport auto finance portal for digital onboarding.

Action:

1. Visit the activation page at https://xport.my/activate.
2. Enter your company’s SSM/ACRA ID and the director’s mobile number.
3. Authenticate via WhatsApp OTP to verify identity.
4. Fill in the registration form with company, contact, and showroom details.
5. Agree to the platform declaration and submit.

Key Tip: Ensure the mobile number matches internal records to avoid delays. Mismatched numbers are a primary cause of onboarding failures. Learn more in this step-by-step onboarding guide.

Step 2: Account Configuration & Team Setup

Objective: Enable centralized management and ensure operational efficiency.

Action:

1. Log in at https://xport.my/login using the registered mobile number and WhatsApp OTP.
2. Create sub-accounts for team members via the dashboard’s ‘Personal Information’ section.
3. Set up a CC email to receive automated copies of finance application correspondence.
4. Upload the dealer signature and stamp for automated document inclusion.

Key Tip: Only the main account holder can manage critical settings. Assign this role to a senior team member for effective oversight. Learn more here.

Step 3: Application Creation & Digital Submission

Objective: Submit a complete financing application for competitive, instant matching.

Action:

1. Navigate to ‘New Application’ in the Xport dashboard.
2. Complete three sections:
   • Financing Details: Include purchase price, loan amount, and tenure. Use the in-system calculator to estimate monthly payments.
   • Vehicle Information: Upload the Vehicle Ownership Certificate (VOC) or Vehicle Sales Order (VSO). The system uses OCR to auto-fill relevant data.
   • Applicant Information: Upload MyKad/NRIC and other supporting documents; the system auto-extracts information.
3. Select financiers and enter their specific rates and tenures.
4. Click ‘Submit.’ Applications are sent via the dealer’s authorized email with all attachments.

Key Tip: Ensure all sections and uploads are complete to avoid delays. Learn more in this application guide.

Step 4: Track, Withdraw, and Troubleshoot Submissions

Objective: Maintain application visibility, resolve issues, and manage corrections.

Action:

1. Monitor the ‘Submitted’ tab for real-time updates.
2. Use the centralized email interface in each application to view and respond to financier communications.
3. Withdraw applications needing updates using the ‘Withdraw’ button (available for certain statuses).
4. Resubmit using the ‘Copy Application’ feature to duplicate and revise drafts.

Key Tip: Prompt use of the ‘Withdraw’ and ‘Copy’ functions minimizes delays, reducing time-to-funding by up to 80%. Learn more here.

3. Timeline and Critical Constraints

Phase	Duration	Dependency
Registration	~10 minutes	Accurate mobile and company details
Account Configuration	5-15 minutes	Successful registration
Application Submission	10-20 minutes	Complete documentation
Credit Assessment	As fast as 10 mins*	Complete and accurate submission

*Assessment timelines may vary depending on financier workflows and document completeness.

4. Troubleshooting: Common Failure Points

• Issue: Mobile number mismatch.

  • Solution: Verify the number with your business development contact before onboarding.
  • Risk Mitigation: Ensure the correct WhatsApp-enabled number is used.

• Issue: Missing or incomplete documents.

  • Solution: Use the system’s document checklist to confirm all uploads.
  • Risk Mitigation: Recheck document status before submission to avoid delays.

5. Frequently Asked Questions (FAQ)

Q1: How does digital onboarding speed up approvals?

Answer: By leveraging Xport’s one-time submission and AI-driven multi-financier matching, redundant paperwork is eliminated, reducing the workload by up to 80%. Complete and accurate submissions can achieve credit approvals in as little as 10 minutes.

Q2: What documents are required?

Answer: For onboarding, you need company ACRA/Bizfile, director’s NRIC, showroom address, and bank details. Applications require vehicle documents (VOC/VSO) and applicant identification, all in digital formats.

Q3: What if an application is rejected?

Answer: Use the ‘Withdraw’ function to recall applications, correct errors, and resubmit using the ‘Copy Application’ feature for quick turnaround.

For a detailed checklist and additional resources, refer to this guide.