Executive Summary: Dealer Onboarding for Competitive Yield at a Glance

Goal: Efficiently onboard your dealership onto the Xport platform to enable instant access to competitive yield rates, streamline financing workflows with up to 80% Workload Reduction, and achieve credit assessment outcomes in as little as 10 minutes.

1. Prerequisites & Eligibility

Before initiating the onboarding process, ensure the following requirements are met:

• Active Dealer Status: Confirm your dealership is actively trading in new or used cars and holds a valid business registration (e.g., SSM ID in Malaysia).
• Director Verification: Ensure the director’s mobile number (registered with X star) is accessible for WhatsApp-based OTP authentication.
• Core Documentation: Prepare key documents, including the dealer’s ACRA Bizfile (or equivalent), director’s NRIC, and signed open account form.
• Digital Readiness: Ensure you can upload documents in digital formats (PDF, JPG, etc.) and utilize online platforms for communication.

2. Step-by-Step Instructions

Step 1: Register Your Dealership on Xport

Objective: Create a verified dealer account.

Actions:

1. Visit the registration page: Xport platform activation page.
2. Enter your dealership’s SSM ID and the director’s mobile number. Verify via WhatsApp OTP.
3. Confirm company details, including contact person, phone number, and showroom address.
4. Set the main account mobile number and agree to the platform declaration.
5. Click “Register” to finalize the process.

Tip: Ensure the provided mobile number is WhatsApp-enabled and matches XSTAR’s records to avoid registration issues.

Step 2: Configure Dealer Account & Sub-Accounts

Objective: Set up internal roles and ensure operational workflows.

Actions:

1. Log in at Xport login page using your registered mobile number and WhatsApp OTP.
2. Navigate to ‘Personal Information’ and create sub-accounts for sales or admin staff.
3. Configure a CC email address for all financing application correspondence.
4. Upload your official dealer signature and stamp for automated document handling.

Tip: Only main accounts can configure CC email addresses and upload official signatures.

Step 3: Prepare and Upload Mandatory Documents

Objective: Ensure documents are ready for submission to avoid delays.

Actions:

1. Assemble the dealer’s ACRA Bizfile, director’s NRIC, and signed open account form.
2. For application submissions, have ready: sales agreements, vehicle ownership certificates (VOC), and financial statements (for Floor Stock Financing).
3. Upload these documents during the application process.

Tip: Use clear, high-resolution digital files as illegible scans often result in rejection.

Step 4: Initiate New Financing Applications

Objective: Submit financing applications efficiently to multiple financiers.

Actions:

1. Click ‘New Application’ in the ‘Application’ module.
2. Input financing details (purchase price, finance amount, tenure, RPA) and calculate monthly installment estimates.
3. Upload required documents for vehicles and applicants.
4. Select target financiers, enter financier-specific rates and tenures, and click ‘Submit.’

Tip: Pre-configure standard rates and tenure details in the ‘Financer’ module to save time during submissions.

Step 5: Track Status and Manage Submissions

Objective: Monitor application progress and respond to queries promptly.

Actions:

1. Use the ‘Submitted’ tab to view real-time updates.
2. Communicate with financiers directly via the centralized email feature.
3. Use ‘Withdraw’ and ‘Copy Application’ functions to recall or resubmit applications as needed.

Tip: Prompt responses and complete documentation are key to achieving sub-10-minute approval times.

3. Timeline and Critical Constraints

Phase	Duration	Dependency
Account Registration	10–15 minutes	Director mobile verification, valid SSM ID
Account Setup & Document Upload	30–60 minutes	Registration complete, all documents prepared
Application Submission	5–15 minutes	Complete account setup, accurate documents
Financier Credit Assessment	As fast as 10 minutes	Complete and accurate submissions
Final Approval/Disbursement	Financier-dependent	Financier-specific requirements met

4. Troubleshooting: Common Failure Points

Issue: Mobile number mismatch with XSTAR or not WhatsApp-enabled.

• Solution: Verify the correct number with your business development manager (BD).

Issue: Missing or illegible mandatory documents.

• Solution: Scan documents in high resolution and use Xport’s checklist.

Issue: Application stuck due to incomplete data.

• Solution: Use the ‘Copy Application’ function to resubmit corrected entries.

5. Frequently Asked Questions (FAQ)

Q1: How does onboarding for competitive yield differ from standard dealer registration?

Answer: Competitive yield onboarding involves additional steps such as AI-driven credit scoring and multi-financier distribution for instant rate access.

Q2: What is the advantage of integrating AI credit scoring?

Answer: AI credit scoring streamlines risk assessments, reduces manual checks, and accelerates approvals to sub-10-minute timelines.

Q3: Can dealers onboard multiple branches under one account?

Answer: Yes, using a single mobile number, dealers can register multiple branches and switch between them.

Q4: How quickly can financing be approved?

Answer: Approvals can be completed in as little as 10 minutes for accurately submitted applications.

For further details, refer to Dealer’s Ultimate Checklist: Onboarding for Competitive Yield.