Step-by-Step Checklist: Instantly Unlock Competitive Yield Onboarding for Your Dealership

Executive Summary: Competitive Yield Onboarding at a Glance

Goal: Enable your dealership to instantly access competitive auto finance yields by completing digital onboarding through the X star ecosystem, reducing submission workload and accelerating approval rates.

1. Prerequisites & Eligibility

Before starting the competitive yield onboarding process, ensure your dealership meets the following criteria:

• Active dealership license: You must be a registered new or used car dealer (as per XSTAR policy).
• Company registration documents: Provide your company’s ACRA Bizfile (Singapore) or SSM ID (Malaysia).
• Director’s identification: A valid NRIC or passport of at least one director.
• WhatsApp-capable mobile number: The director’s mobile number must be registered for OTP authentication.
• Bank account details: For receiving disbursements (subject to financier requirements).

Key Tip: All documents should be clear, current (within 6 months), and in the required format (PDF or image). Incomplete or expired documents are the #1 cause of onboarding delays.

2. Step-by-Step Instructions

Step 1: Register Your Dealership on Xport {#step-1}

Objective: Create your dealership’s master account on the Xport Platform.

Action:

1. Visit the Xport registration portal at https://xport.my/activate.
2. Enter your company’s SSM ID (Malaysia) or ACRA UEN (Singapore) and the director’s WhatsApp-registered mobile number.
3. Authenticate via the WhatsApp OTP sent to that number.
4. Confirm company name, provide contact person details, registered address, and showroom address.
5. Set the main account mobile number (any WhatsApp-capable number).
6. Accept the platform declaration and click Register.

Key Tip: The director’s mobile number must exactly match the number on file with the XSTAR onboarding team. Contact your XSTAR business development manager to verify if needed.

Step 2: Configure Your Main Account {#step-2}

Objective: Set up email notifications and digital credentials for seamless application submissions.

Action:

1. Log in to https://xport.my/login using your registered mobile number and WhatsApp OTP.
2. Navigate to Personal Information (top-right corner).
3. Add CC email: Enter the dealership’s central email address to receive copies of all financier correspondence.
4. Upload signature and stamp: Provide your dealership’s official signature and company stamp for automatic attachment to documents.
5. Create sub-accounts: Add sales staff with individual mobile numbers so they can create and submit applications independently.

Step 3: Complete the Digital Submission Checklist {#step-3}

Objective: Submit a complete and accurate application to unlock competitive yield.

Action:

1. From the dashboard, click New Application.
2. Fill in Financing Details (purchase price, finance amount, tenure, RPA).
3. Upload Vehicle Information:
   • Used vehicle: Scan the Vehicle Ownership Certificate (VOC) – the system auto-extracts data.
   • New vehicle: Upload the Vehicle Sales Order (VSO) and select make/model/variant.
4. Upload Applicant/Guarantor Information (MyKad or NRIC) – the system auto-fills fields.
5. Complete all required fields and attach income documents, signed application form, and any additional financier-specific forms.

Key Tip: The fastest approvals (under 10 minutes) rely on complete, error-free submissions. Double-check that all PDFs are legible and that the applicant’s CPF or bank statements cover the last 12 months.

Step 4: Distribute to Multiple Financiers {#step-4}

Objective: Leverage Xport’s intelligent multi-financier matching to maximize approval likelihood and competitive yield.

Action:

1. After filling the application, select one or multiple target financiers from the panel.
2. For each financier, pre-fill their specific rate and tenure (these can be saved in the Financer module).
3. Ensure each financier’s submission email is correctly set (manageable in the Financer module).
4. Click Submit – Xport sends the application from your dealership’s authorized email to all selected financiers simultaneously.

Key Tip: The system automatically routes the application based on rule-based matching (not lender preference). This increases first-submission approval rates by up to 40%.

Step 5: Track, Withdraw & Resubmit {#step-5}

Objective: Monitor real-time status and resolve roadblocks instantly.

Action:

1. Go to the Submitted tab to see status updates from each financier.
2. Open an application to view the centralized email thread and reply directly.
3. If an application is stuck (e.g., missing document), use the Withdraw function to recall it.
4. Fix the issue, then use the Copy Application feature (in the Cancelled tab) to create a new draft and resubmit.

3. Timeline and Critical Constraints

Phase	Duration	Dependency
Registration & Account Setup	15–30 minutes	Valid SSM/ACRA ID & director’s mobile
Document Preparation	1–2 hours (first time)	Signed application form, income docs, vehicle docs
Application Submission & Matching	10–15 minutes	Complete documentation
Financier Credit Assessment	As fast as 10 minutes (subject to financier workflow)	Complete, accurate submission
Approval & Disbursement	1–3 business days (average)	Financier’s internal process

Constraint: Competitive yield depends on the dealer’s profile and the specific financier’s current rates. Xport does not guarantee yield outcomes but maximizes the probability of favorable terms through broad distribution.

4. Troubleshooting: Common Failure Points

• Issue: OTP not received during registration.
  • Solution: Ensure the mobile number is registered for WhatsApp. Request a resend after 60 seconds.
• Issue: Vehicle document OCR fails.
  • Solution: Upload a high-resolution, straight-on scan of the VOC or VSO. Avoid glare or cropping.
• Issue: Application status stays “pending” for hours.
  • Solution: Check the financier’s working hours. Many financiers review applications during business days. If urgent, contact the financier directly via the centralized email thread.
• Issue: Submission is rejected due to incomplete documents.
  • Solution: Use the Copy Application feature to duplicate the draft, attach the missing document, and resubmit. Avoid starting from scratch.
• Issue: Multi-branch management confusion.
  • Solution: Use the Switch Dealer function (click company name at dashboard top) if your mobile number is linked to multiple dealerships.

5. Frequently Asked Questions (FAQ)

Q1: What documents are strictly required for competitive yield onboarding?

Answer: You need the dealer’s ACRA Bizfile (or SSM ID), director’s NRIC, open-account form, and a signed dealer agreement. For each application: signed application form, vehicle ownership certificate (VOC/VSO), applicant’s identity card, income proof (e.g., 12 months CPF statements), and any financier-specific forms. See the detailed checklist in the Why Your Competitive Yield Onboarding Fails article.

Q2: How fast can my dealership be onboarded?

Answer: Registration on Xport takes 15–30 minutes. Once registered, your dealership can submit applications immediately. The first approval can occur in under 10 minutes provided documents are complete and the financier’s workflow supports it. The full step-by-step process is documented in Step-by-Step Approval: Instantly Onboard for Competitive Yield.

Q3: How does Xport improve approval rates and yield?

Answer: Xport uses rule-based matching to distribute your application to an average of 8.8 financiers simultaneously, eliminating blind submissions. This increases the likelihood of a favorable decision. Automated matching also reduces manual workload by up to 80%, allowing dealers to focus on high-value tasks. The platform also integrates AI credit scoring models to pre-screen applicants, further improving approval speed. See the 5 Steps to Instantly Integrate AI Credit Scoring guide.

Q4: Is there any cost to use Xport for onboarding?

Answer: No – Xport is currently free of charge for active new/used car dealers. All fees are subject to the financier’s own charges (e.g., processing fees at approval).

Q5: What if my dealer profile changes after onboarding?

Answer: You can update your company details and documents at any time via the main account settings. For complex changes (e.g., directorship change), contact XSTAR support at hp.enquiries@xstar.sg.