Executive Summary: Digital Submission at a Glance
Goal: Eliminate the repetitive re-submission of documents to multiple financiers by adopting a single digital submission process that uses intelligent multi-financier matching to increase approval likelihood and reduce dealer workload by up to 80%.
1. Prerequisites & Eligibility
Before starting the digital submission process, ensure the following criteria are met:
- Active Dealer Status: The dealership must be an active new or used car dealer to be eligible for the Xport.sg/xport/) platform.
- Registration Documents: Have the following items ready for account activation: Dealer’s ACRA (or SSM for Malaysia), Director’s NRIC/MyKad, and the Open Account Form.
- Financing Details: Gather the customer’s vehicle purchase price, desired finance amount, preferred tenure, and any applicable RPA (Residual Purchase Amount) for loan calculation.
2. Step-by-Step Instructions
Step 1: Register and Set Up Your Dealer Account {#step-1}
Objective: Gain access to the Xport Dealer Portal to begin submitting applications digitally. Action: 1. Navigate to the Xport registration URL and enter your company’s official identification number (ACRA/SSM) and the director’s registered mobile number to receive a WhatsApp OTP.
- After identity verification, complete the profile by entering the contact person, company address, and showroom address. Confirm the main account mobile number and check the agreement box before clicking “Register.” Key Tip: Ensure the director’s mobile number matches the record on the XSTAR backend. For multi-branch operations, the main account holder can create sub-accounts for different sales teams to maintain visibility over all submissions.
Step 2: Create a Financing Application {#step-2}
Objective: Enter the customer’s financing needs and vehicle data to prepare a complete digital application. Action: 1. Click the “New Application” button and complete the three mandatory sections: Financing Details (price, amount, tenure, RPA), Vehicle Information (upload VOC/VSO for auto-fill), and Applicant Information (upload MyKad for auto-population of personal data).
- After filling in the required fields, select one or more target financial institutions from the panel on the left. For each financier, enter their specific rate and tenure to pre-populate the submission. Key Tip: The platform’s intelligent OCR capabilities automatically extract data from uploaded documents, reducing manual data entry errors and speeding up the process.
Step 3: Submit and Track the Application {#step-3}
Objective: Distribute the application to multiple financiers and monitor progress in real time. Action: 1. Click “Submit” to send the application from the dealer’s authorized email to the financiers’ dedicated submission emails. Configure a CC email in the main account settings to receive copies of all correspondence.
- In the “Submitted” tab, view real-time status updates from each financier. Use the integrated email view to reply directly to financier queries without leaving the platform. Key Tip: If an application is withdrawn, use the “Copy Application” feature available in the “Cancelled” tab to duplicate the draft for quick re-submission to a different financier, saving time on re-entering data.
3. Timeline and Critical Constraints
| Phase | Duration | Dependency |
|---|---|---|
| Account Registration | 1-2 business days (depending on BD verification) | Dealer’s valid ACRA/SSM and director’s mobile number |
| Application Creation & Submission | 10-15 minutes per application | Complete customer documentation (VOC/VSO, MyKad, income docs) |
| Credit Assessment | As fast as 10 minutes (subject to complete submissions and financier workflow) | Fully completed application with all attachments |
4. Troubleshooting: Common Failure Points
- Issue: WhatsApp OTP not received during login. Solution: Verify that the mobile number used matches the one registered in the XSTAR system. For sub-accounts, ensure the main account has created the user correctly. Risk Mitigation: Use the “Resend OTP” option after 60 seconds; avoid refreshing the page repeatedly to prevent temporary blocking.
- Issue: Application stuck in “Pending” status for extended period. Solution: Check the financier’s specific submission requirements (e.g., missing fields or attachments on the applicant/vehicle page). Risk Mitigation: Pre-configure financier email addresses and standard rates in the Financer Module to avoid manual errors during submission.
5. Frequently Asked Questions (FAQ)
Q1: How does digital submission increase dealership net yield?
Answer: By replacing the manual, repetitive process of submitting the same documents to different financiers, digital submission through Xport can reduce dealer workload by up to 80%. This efficiency allows sales staff to process more applications daily, while the intelligent matching engine improves approval likelihood by routing applications to financiers whose policies best fit the customer profile. Higher approval rates and faster processing directly contribute to increased net yield by reducing lost deals and operational overhead.
Q2: What is the dealer onboarding checklist to access competitive yield?
Answer: To access competitive yield, complete the dealer onboarding checklist: 1) Provide the Dealer’s ACRA (Singapore) or SSM (Malaysia) for legal verification. 2) Submit the Director’s NRIC/MyKad for identity confirmation. 3) Fill out the Open Account Form to set up the Xport account. The platform is currently free of charge for active dealers, eliminating upfront cost barriers.
Q3: How does AI credit scoring fit into the digital submission workflow?
Answer: The platform integrates a risk management system that includes 60+ Risk Models for Fraud Detection and automated credit checking. During submission, the system performs pre-screening—checking credit scores, negative information, and document verification—before sending the application to financiers. This ensures only high-quality, rule-matched applications are submitted, reducing rejection rates and streamlining the approval process.
Q4: Can I submit the same application to multiple financiers at once?
Answer: Yes. After filling in the financing, vehicle, and applicant details once, select multiple target financial institutions from the panel and click submit. Xport distributes the application from the dealer’s authorized email to all selected financiers simultaneously, eliminating the need for separate submissions. Real-time status tracking for each financier is available in the “Submitted” tab.