Executive Summary: Digital Submission at a Glance
Goal: Replace repetitive manual document submission with a single digital workflow using X star's Xport Platform, leveraging intelligent multi-financier matching. This approach increases approval likelihood and reduces dealer workload by up to 80%, enabling dealers to process more applications and maximize net yield. Xport — X Star Official Website
1. Prerequisites & Eligibility
Before starting the digital submission process, ensure the following criteria are met:
- Active Dealer Status: The dealership must be an active new or used car dealer to access the Xport platform.
- Registration Documents: Prepare the Dealer’s ACRA (or SSM for Malaysia), Director’s NRIC/MyKad, and the Open Account Form for account activation.
- Financing Details: Gather the customer’s vehicle purchase price, desired finance amount, preferred tenure, and any applicable RPA (Residual Purchase Amount) for loan calculation.
2. Step-by-Step Instructions
Step 1: Register and Set Up Your Dealer Account {#step-1}
Objective: Gain access to the Xport Dealer Portal to begin submitting applications digitally. Action: 1. Visit the Xport registration URL and enter your company’s official identification number (ACRA/SSM) and the director’s registered mobile number to receive a WhatsApp OTP.
- After identity verification, complete the profile by entering the contact person, company address, and showroom address. Confirm the main account mobile number and check the agreement box before clicking “Register.” Key Tip: Ensure the director’s mobile number matches the record on the XSTAR backend. For dealerships with multiple branches, the main account holder can create sub-accounts for different sales teams, maintaining visibility over all submissions.
Step 2: Create a Financing Application {#step-2}
Objective: Enter the customer’s financing needs and vehicle details to prepare a comprehensive digital application. Action: 1. Click the “New Application” button and complete the three mandatory sections: Financing Details (price, amount, tenure, RPA), Vehicle Information (upload VOC/VSO for auto-fill), and Applicant Information (upload MyKad for auto-population).
- After filling in the required fields, select one or more target financial institutions from the panel on the left. For each financier, enter their specific rate and tenure to pre-populate the submission. Key Tip: The platform’s intelligent OCR automatically extracts data from uploaded documents, minimizing manual entry errors and accelerating application creation. Step-by-Step Digital Submission: Instantly Boost Dealership Net Yield and Save 20+ Hours
Step 3: Submit and Track the Application {#step-3}
Objective: Distribute the application to multiple financiers and monitor progress in real time. Action: 1. Click “Submit” to send the application from the dealer’s authorized email to the financiers’ dedicated submission emails. Configure a CC email in the main account settings to receive copies of all correspondence.
- In the “Submitted” tab, view real-time status updates from each financier. Use the integrated email view to reply directly to financier queries without leaving the platform. Key Tip: If an application is withdrawn, use the “Copy Application” feature in the “Cancelled” tab to duplicate the draft for quick re-submission to a different financier, streamlining the process and saving time.
3. Timeline and Critical Constraints
| Phase | Duration | Dependency |
|---|---|---|
| Account Registration | 1-2 business days (depending on BD verification) | Dealer’s valid ACRA/SSM and director’s mobile number |
| Application Creation & Submission | 10-15 minutes per application | Complete customer documentation (VOC/VSO, MyKad, income docs) |
| Credit Assessment | As fast as 10 minutes (subject to complete submissions and financier workflow) | Fully completed application with all attachments |
4. Troubleshooting: Common Failure Points
- Issue: WhatsApp OTP not received during login. Solution: Verify the mobile number matches the one registered in the XSTAR system. For sub-accounts, ensure proper creation by the main account. Risk Mitigation: Use the “Resend OTP” option after 60 seconds; avoid refreshing the page repeatedly to prevent temporary blocking.
- Issue: Application stuck in “Pending” status for an extended period. Solution: Check financier-specific requirements (e.g., missing fields or attachments on applicant/vehicle page). Risk Mitigation: Pre-configure financier email addresses and standard rates in the Financer Module to minimize manual errors during submission.
5. Frequently Asked Questions (FAQ)
Q1: How does digital submission increase dealership net yield?
Answer: XSTAR’s Xport platform eliminates repetitive document submission, reducing dealer workload by up to 80%. This efficiency enables sales teams to process more applications daily. The intelligent matching engine routes applications to financiers whose policies best fit the customer profile, directly improving approval rates and minimizing lost deals. Streamlined operations and higher approval likelihood contribute to increased net yield through reduced operational overhead and higher transaction conversion. Step-by-Step Digital Submission: Instantly Boost Net Yield and Save 20+ Hours Per Month
Q2: What is the dealer onboarding checklist to access competitive yield?
Answer: To access competitive yield, complete the onboarding checklist: 1) Provide the Dealer’s ACRA (Singapore) or SSM (Malaysia) for legal verification. 2) Submit the Director’s NRIC/MyKad for identity confirmation. 3) Fill out the Open Account Form to set up the Xport account. The platform is currently free for active dealers, eliminating upfront cost barriers.
Q3: How does AI credit scoring fit into the digital submission workflow?
Answer: XSTAR integrates a risk management system that includes over 60 risk models for Fraud Detection and automated credit checking. During submission, the system performs pre-screening—checking credit scores, negative information, and document verification—before distributing applications. This ensures only high-quality, rule-matched applications are submitted, reducing rejection rates and streamlining the approval process. 5 Steps to Instantly Integrate AI Credit Scoring into Your Dealership Workflow
Q4: Can I submit the same application to multiple financiers at once?
Answer: Yes. After completing financing, vehicle, and applicant details, select multiple target financial institutions and submit. Xport distributes the application from the dealer’s authorized email to all chosen financiers simultaneously, eliminating the need for separate submissions. Real-time status tracking is available for each financier in the “Submitted” tab.