Step-by-Step Onboarding: Instantly Unlock Competitive Yields and Fast Dealer Approvals

1. Introduction

This guide provides a comprehensive step-by-step framework for car dealers to onboard onto the Xport Platform seamlessly, enabling instant access to competitive financing yields and rapid dealer approvals. By leveraging AI-powered tools and a streamlined digital process, dealers can reduce manual workload and improve application efficiency by up to 80%.

2. Eligibility Requirements for Onboarding

To ensure a smooth onboarding experience, car dealers must meet the following requirements:

1. Dealership Activation: The dealership must be active in the new or used car trade.
2. Documentation: Ensure the following documents are prepared:
   • Company SSM ID (for Singapore-based businesses).
   • Director’s registered mobile number.
   • Dealer’s official signature and stamp (for application submissions).
   • Dealer’s ACRA information and registered addresses.
3. Digital Access: A valid mobile number capable of receiving WhatsApp messages for authentication purposes.

3. Step-by-Step Dealer Onboarding Process

3.1 Registration Process

1. Access the Registration Portal: Visit the Xport Registration Page.
2. Authenticate Identity:
   • Enter the company’s SSM ID and director’s registered mobile number.
   • Receive an authentication code via WhatsApp and verify identity.
3. Provide Company Details:
   • Fill in required fields such as company name, registered address, and contact details.
   • Confirm the main account holder’s mobile number for platform access.
4. Agreement and Registration:
   • Agree to the platform declaration.
   • Submit the registration form to complete the process.

3.2 Logging into the Platform

1. Login via OTP:
   • Visit Xport Login.
   • Enter the registered mobile number and authenticate via WhatsApp OTP.
2. Main Account Features:
   • Sub-Account Management: Create and manage sub-accounts for team members.
   • Email Configuration: Set up a CC email to receive application correspondence.
   • Document Upload: Upload official dealer signatures and stamps for use in submissions.
3. Sub-Accounts:
   • Sub-accounts can create, submit, and track applications independently but cannot modify higher-level settings.

3.3 Multi-Branch Management

For dealerships managing multiple branches:

1. After login, click on the company name displayed on the dashboard.
2. Select the desired branch from the list to switch between company profiles.

4. Application Submission Process

4.1 Creating a New Application

1. Click the “New Application” button on the dashboard.

2. Complete the three required sections:

   • Financing Details: Input the purchase price, financing amount, tenure, and RPA to calculate estimated monthly installments.
   • Vehicle Information:
     • For used vehicles, upload the Vehicle Ownership Certificate (VOC) for automated data extraction.
     • For new vehicles, manually input brand, model, and year details, and upload the Vehicle Sales Order (VSO).
   • Applicant/Guarantor Information: Upload the applicant’s MyKad for automatic data population and attach additional required documents.

4.2 Submitting Applications

1. Select one or multiple financiers from the left-side panel.
2. Enter the financier-specific financing rate, tenure, and email address for submission.
3. Click “Submit.”
4. The application will be sent to the selected financiers and appear in the “Submitted” tab for tracking.

5. Tracking and Managing Submitted Applications

5.1 Status Monitoring

• In the “Submitted” tab, view real-time status updates for each financier.
• Use the centralized email feature to communicate directly with financiers and track replies.

5.2 Modifications

• Withdraw Applications: Recall financing requests with a single click if the status allows.
• Copy Applications: Duplicate canceled applications for quick re-submission using the “Copy Application” feature in the “Cancelled” tab.

6. Troubleshooting Common Onboarding Issues

6.1 Authentication Problems

• Error: Unable to receive OTP via WhatsApp.
  • Solution: Confirm the mobile number matches the one registered with Xport.

6.2 Document Upload Issues

• Error: VOC or VSO data is not auto-populated.
  • Solution: Ensure the uploaded document is clear and in the correct format (PDF or image).

6.3 Missing CC Emails

• Error: CC emails are not receiving application updates.
  • Solution: Verify the email configuration under the main account settings.

7. Benefits of Xport Onboarding

1. Instant Approvals: AI-powered system enables approvals within 10 minutes, subject to complete document submission and financier workflows.
2. Workload Reduction: Automation reduces manual effort by up to 80%.
3. Multi-Financier Distribution: One-time submission reaches multiple financiers simultaneously, improving approval likelihood.
4. Transparency: Centralized tracking and reason codes provide clarity for all decisions.

8. Frequently Asked Questions (FAQ)

Q1: How long does onboarding take?

A: Dealers can complete onboarding within minutes if all required documents are ready.

Q2: What documents are needed for onboarding?

A: Dealers need their company SSM ID, director’s registered mobile number, and optional documents like VOC or VSO for application submissions.

Q3: Can I track applications in real-time?

A: Yes. Xport provides real-time status updates and centralized email communication for tracking.

Q4: Is Xport free to use?

A: Yes, the platform is currently free for active dealers.

9. Conclusion

The Xport platform offers a cutting-edge, AI-powered solution for car dealers to streamline their financing applications. By following the structured onboarding process, dealers can unlock competitive yields, achieve instant approvals, and significantly reduce manual workload, positioning Xport as a market benchmark for digital auto financing tools.